Effective June 10, 2020

This Website Privacy Policy explains how Team155 Services Ltd collects, uses, keeps safe and discloses Personal Information and the choices you have with respect to the information Team155 Services Ltd collects, uses and discloses during your online experience via our website www.team155.org and its subdomains (collectively the “Sites”), and the mobile device application (referred to herein as the “App”). Our privacy practices are based on and compliant with British Columbia’s Personal Information Protection Act (PIPA), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and the ten internationally recognized privacy principles.

In this Policy, when we say “we”, “us” and “our”, we are referring to Team155 Services Ltd (also referred to as “Team155”). When we say “you”, “user” or “individual(s)”, we are referring to the person accessing our Sites and App.

In this Policy, “Personal Information” means information about an identifiable individual such as name, email address, residential address and telephone number.

For additional information about our privacy practices when handling Personal Information that is not collected by our Sites and App, please consult our Privacy Code.

Accountability

Team155’s Privacy Officer is responsible for the creation, oversight and implementation of our privacy management program and procedures to protect Personal Information, for receiving your privacy-related questions, and for providing you with information about our privacy practices.

You can contact our Privacy Officer at:

Team155 Services Ltd – Privacy Officer
2400 Boundary Rd.,
Burnaby, BC Canada V5M 3Z3
Tel: (604) 628 - 3121
Email: privacy@team155.org

Limited collection and use of personal information

Team155 collects, uses, and discloses Personal Information for the following purposes:

To provide driver log services and related services;
To provide driver members with messages/ alerts only for the purpose of software updates and compliance;
To verify a user’s identity for duplicate entries;
To enable Team155 to deliver a high standard of service to our users;
To understand the product and service needs of our users and prospective users;
To develop and manage products and services to meet the needs of our users and stake holders;
To contact individuals directly for products, content and services that may be required by the Employer, Union;
To register individuals, on request, in Team155-sponsored activities such as Training sessions;
To allow individuals to use our online technologies;
To meet regulatory requirements; and
To deliver regionally relevant user content.

We will collect only the minimum amount of information that is required to meet these purposes; however, we also provide you with the voluntary option of sharing additional information (e.g. your geographical location, your product reviews etc.) to enhance your and others’ experience with our Sites and App.

More specifically, Team155 collects and uses the following information:

All individuals (users and non-users)

Email address:

When you register for a user account, and/or subscribe to our email newsletter, we collect your email address. Your email will be used for account generation, and it will also be used to contact you for the purposes of product information, service updates, and notifications relating to the Sites and App. When you register for an account, you will be required to acknowledge that you have read, understood and agree to comply with the Terms of Use and this Website Privacy Policy, as it may be amended from time to time, for as long as you continue to use our Sites and App. If you do not agree with the Terms of Use or this Website Privacy Policy, do not sign up for an account, subscribe to our emails, and/or use our Sites and App.

Aggregate site use information:

We record information about the pages viewed by all of individuals who access our Sites and App. This data includes browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks. We use this data, in aggregate form, to compile statistics and reports for Team155’s use, and to improve the online experience for all visitors. Typical uses of the data in this fashion would be to improve site functionality.

Mobile device:

If you use a mobile device to access the Sites or download the App, we may collect device information (such as your mobile device ID, model and manufacturer), operating system and version information and geolocation information. Where you have downloaded the App to your mobile device, push notifications will be sent only to users who have chosen to opt into receiving such notifications. At any time, mobile application users can opt out by disabling Push Notifications within their device settings or by disabling specific notification topics from within the App.

Cookies, web beacons, pixel tags:

A cookie is a small text file stored on a user’s hard drive. Cookies are identifiers which a web site can send to your browser and are kept on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. The information we collect and analyze is used to improve our service to you.

Cached data:

When you use our Sites and App, some data is cached in the memory of your device. Cached data is kept on the device as long as you are logged in, even if the Sites or App is put in the background. The data is deleted from the device when you sign out of the Sites and App and does not remain on the device.

Disclosure of information

Disclosure of information by Team155:

Team155 will not disclose Personal Information for purposes other than the purposes identified in this Privacy Policy. We do not sell, rent or disclose your Personal Information to any third party without your consent unless disclosure without your consent is required or authorized by law.

For example, under certain circumstances, Team155 will disclose your Personal Information without first obtaining your consent to:

Legal authorities: when we are required or authorized by law to cooperate with local, national or international law enforcement or other authorities for the reporting of and/or investigation of improper or unlawful activities, at the request of a third party, or if we believe disclosure is reasonable to comply with court orders, protect individual’s health and safety, or protect Team155’s rights and property.
Trusted third parties: when the services we are providing to you require us to provide your information to a third party who performs functions on our behalf. Your information will be treated with the same level of privacy and security as we are committed to providing as an organization and will not be used for other purposes than that which we authorize.

Retention of information

We retain any information related to Driver Logs and Login information which are kept as per the Hours of Services Laws (HOS Laws). At any time and without penalty, you can request removal of your personal information by reaching out to the Team155 team. However, any log data entered must be retained and thus cannot be removed even upon request by the user. If you would like to update or remove specific pieces of information you have saved within your account you can update them yourself by logging into your account (e.g. personal information, address, etc.).

If you wish to have any of your information removed from our databases, or if you no longer want us to send any further communications to you, you can adjust your email settings through your online account or you can send an e-mail to the Team155 service team.

Where you have entered logs within the Team155 app and website, we will retain a copy of your entry history. We are required by law to maintain this information even after a member has terminated his or her membership.

Consent

Team155 takes a consent-based approach to the collection, use and disclosure of Personal Information. Subject to situations where consent is not legally required, we identify the purpose(s) for which we are collecting your Personal Information at or before the time we collect it. Depending on the nature and sensitivity of the Personal Information we collect, we will do one of the following: (1) obtain your express consent to the collection; (2) imply your consent to the collection from the fact that you have chosen to supply your Personal Information to us; or (3) consider that you have consented to the collection unless you have chosen to opt-out of providing consent where we have made an opt-out option available.

International operations and data transfers

Unless there is a legal or regulatory requirement to store, access and/or use Personal Information in Canada, we may use third party platforms located outside of Canada to process and/or store Personal Information for us. Please note that Personal Information in the custody of these third-party platforms may be subject to access by the law enforcement authorities of those jurisdictions in which the third parties are located.

Our Privacy Officer can provide further information about our policies and practices regarding third party platforms located outside of Canada and further information about how they collect, use, disclose or store Personal Information on Team155’s behalf.

Accuracy

Team155 relies on you to ensure that the Personal Information you provide to us while using the Sites and App is as accurate, complete and up to date as necessary for the purposes for which it is to be used. You are welcome to make changes, request deletion or correction to Personal Information at any time. All information can be changed within the app itself or on the website.

Safeguards

Team155 uses administrative, technical and physical safeguards to protect your Personal Information against loss, theft, and unauthorized access, use, disclosure, copying, modification, disposal, or destruction in accordance with applicable legal requirements and industry standards. For example, we implement encryption and security controls to protect against unauthorized access to Personal Information during electronic transmission and require third parties acting on our behalf to maintain reasonable and appropriate safeguards.

We will review and update our security policies and controls as technology changes to ensure ongoing security of your information, however, please bear in mind that no internet or email transmission is ever fully secure or error free and no security system is impenetrable. We cannot fully guarantee the confidentiality of any information that you share with us.

Openness

Team155 makes clear and transparent notice of our privacy practices publicly available via this Privacy Policy and via the notifications that we provide to you at the time that we collect your Personal Information directly from you.

Individual access

At any time, you can review, edit or request removal of information you have provided to Team155 within the requirements as outlined in Retention of Information above. Upon written request, addressed to the Team155 Privacy Office, Team155 will also provide you with a list of entities to whom we have disclosed your Personal information.

Additional features and information

It is important to guard your privacy when you are online. If our Sites and App contain links to other websites, those websites are not governed by this Privacy Policy. Whether we have posted those links or other organizations, or individuals have posted those links, you should read their privacy policies and make an informed decision about whether you want to use those websites or their services.

Where Team155 has enabled you to connect with other third-party platforms in order to utilize their services in conjunction with our Sites and App, you will be subject to their collection practices and the terms of use and privacy policies of those third-party platforms. You are responsible for reviewing and agreeing to those privacy policies, and terms and conditions. If you do not agree with the third-party terms of use or privacy policies, you should not use the services offered by such third-party service providers. Team155 does not knowingly or intentionally collect Personal Information from users who are under the age of majority.

Children’s privacy

The Team155 corporate web site and the related Team155 services are designed to be used solely by companies and individuals for business purposes. Therefore, Team155 does not anticipate that anyone under the age of majority will access or use our corporate web site or services. Team155 will not knowingly collect or use personal information from anyone under the age of majority.

Changes to this Privacy Policy

We may update this Policy to reflect changes to our information practices, but we will not reduce your rights under this Privacy Policy without your explicit consent. We will post any changes to this page and, if the changes are significant, we will provide a more prominent notice such as notification via email. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to periodically review our Privacy Policy for the latest information on our privacy practices and to contact us if you have any questions or concerns.

Office of the Information and Privacy Commissioner of British Columbia

947 Fort Street
Victoria, BC V8V 3K3
Tel: (250) 387-5629